Tonevra Support

A problem, a question or an idea? Write to support@daplify.com. If you write from the game (Settings → Write to us), the subject line includes the app version, which helps us reply faster.

Frequently asked questions

Do I need an account?

No. Tonevra works without an account. Your progress is stored on your device.

How do I play?

Tap tiles to turn them, join the pipes and press Pulse. Light flows through the pipes and each tile plays a note. Yellow and blue together make green. The “?” button in a level shows the rule again.

Does my progress move to a new phone?

Yes, if your phone’s backup (iCloud or Google) is on. There are no accounts, so without a backup we cannot recover it.

I bought Premium or themes on another phone.

Open the Premium page and tap “Restore” with the same Apple ID or Google account. Purchased hints are not restored from the store; they live on the device and in the phone’s backup.

What does Premium add?

No ads between levels, 3 new themes, and 2 hints a day instead of 1. It is a one-time payment, not a subscription.

I want a refund.

Apple or Google handles refunds. You can apply through the refund page of the store you bought from.

Reminders don’t arrive.

Check that Tonevra notifications are on in your phone’s settings, and Settings → Daily reminder in the game. Battery saver modes can delay notifications.

There is no sound.

If your iPhone is in silent mode, press a volume key. Also check Settings → Sound in the game.

How do I change my ad choices?

See the Privacy Policy.